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Frequently Asked Questions
Orders are shipped by UPS to the following states:
Please consider using a shipping address where someone will be available to accept the package. A doorstep or porch is not a safe place for chocolate and candy.
Florida Sweet Treats
Palm Bay, FL 32910-0467
How will my order be shipped?
Orders are shipped by UPS to the following states:
Florida, Alabama, Georgia, Kentucky, Tennessee, South Carolina, North Carolina and Virginia.
All other states will be shipped by USPS Priority Mail.
Please consider using a shipping address where someone will be available to accept the package. A doorstep or porch is not a safe place for chocolate and candy.
When will I receive my order?
Orders are normally processed and shipped within 2 shipping days. During the holidays it is within 4 shipping days.
Our shipping days are Monday-Thursday. Orders normally arrive within 1-2 days depending on the state.
If you are placing a large order, corporate order or special gift basket order your processing time will be longer.
Our shipping days are Monday-Thursday. Orders normally arrive within 1-2 days depending on the state.
If you are placing a large order, corporate order or special gift basket order your processing time will be longer.
What forms of payment do you accept?
You may use your PayPal account, Credit Card or Money Order.
If you would like to pay by money order, just print out the shopping cart page and send it with your payment to:
Florida Sweet Treats
P.O. Box 100467
Palm Bay, FL 32910-0467
Make money orders payable to Florida Sweet Treats.
Where is my order?
Once
you have placed an order, our system will send you an order
confirmation if you have provided a valid email. Once your order ships
we will send you a shipping confirmation with a tracking number. If
there is a problem or question about your order we will contact you by
email and wait for a response. Email is our main method of contact.
Do you manufacture the products?
No,
we do not manufacture any products. Florida Sweet Treats is not
responsible for any claims made by the manufacturer, label misprints, or
any negative effects caused by the use of these products.
How much will shipping cost?
Shipping
charges vary based on the ship-to address and weight of the order.
Why does my chocolate have white streaks on it?
White
streaks, dots or cloudy gray color on chocolate is called bloom. If
chocolate is allowed to get warm or have frequent exposure to high
temperatures, the cocoa butters separate from the chocolate and rise to
the surface and make white streaks or swirls. The chocolate does not
look pretty but it is still delicious and edible.
The
best temperature to store your chocolates is between 65-75º in a place
that has low humidity (less than 50 percent), be out of direct sunlight
and away from any other foods or substances with strong odors that could
be absorbed by the chocolate. If you do not have air conditioning, you
may need to keep your chocolate in the refrigerator or freezer to
prevent it from melting.
Do you ship to Canada?
Yes, but only from Nov 1-April 30. Shipping to Canada takes at least 6 business days with USPS Priority Mail. During the warm months from May 1-Oct 31 we do not ship outside of the US. Even with ice packs the items would arrive melted with that much time in transit.
What if my chocolates have melted a little during shipment?
The chocolate can be somewhat restored if it's placed in the refrigerator upon arrival, then brought back to room temperature before eating.
Do you ship to Canada?
Yes, but only from Nov 1-April 30. Shipping to Canada takes at least 6 business days with USPS Priority Mail. During the warm months from May 1-Oct 31 we do not ship outside of the US. Even with ice packs the items would arrive melted with that much time in transit.
What if my chocolates have melted a little during shipment?
The chocolate can be somewhat restored if it's placed in the refrigerator upon arrival, then brought back to room temperature before eating.